Frequently asked questions
Straight answers about what we do, what we don't promise, and how the service works. Anything missing? Email us, we will reply within one business day.
Do you guarantee my email will land in the inbox?
No, and you should distrust anyone who does. Inbox placement depends on many factors we don't control (recipient filters, engagement history, list quality). What we do is make sure the technical foundation is correct and stays correct, so your legitimate email has the best chance of arriving, and impersonators get blocked. Our monthly reports tell you honestly where you stand.
So what am I actually paying for?
Two things: setup, getting your domain's email authentication (SPF, DKIM, DMARC, and related records) correctly configured, then registered with participating providers through our "whitelisting" process so receivers trust your mail, and monitoring, continuous checking that nothing breaks or drifts, plus a monthly health report with plain-language findings and recommended actions, all visible in your client dashboard.
What's the difference between the domain service and sender setup?
The domain service covers your whole domain: the DNS records that every receiver checks before accepting mail claiming to be from you. Sender setup covers an individual sending service or mailbox (like your newsletter tool or main business mailbox) so it signs and sends mail correctly under your domain. Sender setup and monitoring are add-ons to the domain service: $19 per address to set up, then $4/month or $39/year to monitor. Most businesses start with the domain service and add senders as needed.
How long does setup take?
Once we have what we need from you, the baseline audit and configuration typically complete within 2 business days. Larger setups with many sending services can take a few days longer. Your client dashboard shows setup progress, and you get a completion report when it's done.
What access do you need?
Read access to your DNS records, and the ability to add or update them (usually through your registrar or DNS host, or via your hosting panel). If you use a monitoring-only plan, we need nothing beyond the domain name. We never ask for your mailbox passwords or email contents.
Will anything break during setup?
We work incrementally and verify every change before and after. Email keeps flowing the entire time. If anything looks risky, we flag it and pause. We don't cowboy your DNS.
How does payment work?
Subscriptions run through Stripe, one of the world's largest payment processors. You build your plan on the register page, watch your price update live, and pay right there through Stripe's secure checkout. Your card details are stored by Stripe, never on this website. Your client dashboard shows your plan, price, next payment date and full invoice history, plus the card on file (just the brand and last four digits, like “Visa •••• 4242”). You can update your payment method or switch between monthly and annual billing anytime from the dashboard.
What happens if a payment lapses?
If a renewal charge fails, we email you right away with a secure link to update your card. If payment isn't restored within 14 days, monitoring pauses, but your account, reports and history stay intact and waiting in your dashboard, and monitoring resumes the day payment succeeds. Nothing is lost.
What's your refund policy?
Full refund on setup fees within 14 days if you're not satisfied. Annual monitoring plans are refunded pro-rata for unused full months. Monthly plans can simply be cancelled. See our Terms for the details.
Can I cancel anytime?
Yes. Cancel by email or from your client dashboard; billing stops immediately and you keep dashboard access through the end of the paid term. No exit fees, no lock-in.
Who is this for?
Small and mid-sized businesses that send legitimate email, quotes, invoices, newsletters, support replies, and are tired of it landing in spam or being spoofed by scammers. If you don't send email as part of your business, you probably don't need us.
What do you monitor that I can't just check myself?
Honestly: you could check any single moment yourself. What you can't practically do is check continuously, notice the drift weeks later when deliverability quietly degrades, correlate authentication failures with spoofing attempts, and know what to do about it. That's the service, and your dashboard keeps the whole history so you can see the trend, not just the snapshot.
My email is going to spam right now, how fast can you help?
The baseline audit usually identifies the biggest issues within the first day. Most spam-foldering caused by missing or broken authentication is fixable quickly; we'll tell you honestly if your problem is something else (list quality, engagement) and what to do about it.
Do you work with cold-email / mass outreach operations?
We decline cold-outreach and unsolicited bulk-mail operations. This service exists to protect legitimate business communication, not to help volume senders skirt filters. If your sending is opt-in and legitimate, we're glad to help.